The Benefits Of An Automated Booking System For Balikbayan Box Business
An automated booking system is beneficial for any Balikbayan Box business.
But for many companies, there’s a dangerous business phrase – “we’ve always done it this way.”
When it comes to taking bookings, that usually means not straying from old-fashioned, telephone-based systems and scheduling tools, which typically require staff members to coordinate and organize bookings manually in real-time.
Needless to say, there’s a better way of doing things like online booking and payments using a mobile app.
Automated booking systems like reternX™ work by providing a secure and highly customisable booking platform, so your Balikbayan Box customers can see shipment availability, book and pay directly via card.
So with every Balikbayan Box forwarder’s goal to fill more shipments and increase their returns, an online booking platform is a necessity.
That’s why we would like to point out the key benefits our automated booking system can bring your business to boost sales and greatly simplify the booking procedure for both customers and staff.
Read them below:
1. 24/7 AVAILABILITY
One of the main benefits of an automated booking system is that they allow customers to place their booking at a time that is most convenient for them.
Using an automated booking system, they can make their bookings any time, day or night, without having to worry if it’s within business hours or not.
If you think about it, customers are much more likely to make a booking in the evening or during the weekend, unlike when they are at work, they have more time to surf the internet at their leisure.
Offer your customers an automated booking system that is always open for business and you stand a better chance at significantly increasing your number of bookings.
2. PAYMENTS ARE EASIER AND FASTER
An automated booking system equipped with online payments is another step to improve your customers’ experience.
Customers sending a Balikbayan Box pay when they make a booking.
Not only is it easy for your customer to complete it in the mobile app, but this feature also improves your cash flow by getting payment upfront and significantly reduces your admin because you don’t have to keep manual records or follow up payments.
3. LESS WORKLOAD WITH A BETTER WORKFLOW
An automated booking system dramatically reduces your daily workload.
You won’t have to gather customer data and record it yourself.
It’s right there in the system, ready for you.
Improve your workflow without hiring an extra employee to man the phones or keep up with administrative work.
Here are the processes that you can save time on, with an automated booking system:
- Checking Availability In A Shipment To Avoid Double Bookings
- Collecting Customer Information
- Sending Out Emails To Confirm Booking
- Updating Availability After Booking Has Been Made
Automating these processes will allow you to spend less time on admin and more time on other important business tasks, like improving customer service.
4. KEEPING UP WITH THE TIMES
Customers today don’t use telephone books to find companies anymore, nor do they look up printed catalogs to find information about products and services.
Instead, they head over to their browsers or mobile apps and run a search online.
If you want to become discoverable, you need to undergo some business changes that are relevant and beneficial right now.
Automated booking systems improve customer experience and attract customers who want the most convenient solution to meet their needs.
Providing what keeps your customers happy and satisfied means your Balikbayan Box business is more likely to retain existing customers, and also be better at attracting new ones.
5. BOOST YOUR REVENUE
One of the greatest benefits of having an automated booking system is how much it can boost revenue for your Balikbayan Box forwarding business.
Make more bookings in less time whilst improving customer experience, especially during peak season!
Businesses that refine the customer experience are more likely to thrive in any economic environment.
Give your customers an easy-to-use automated booking system and, in return, they will repeat business with you, as well as give referrals.
As you can see, there are many ways a business can benefit by using an automated booking system.
Here’s the summary:
- 24/7 Availability
- Payments Are Easier And Faster
- Less Workload With A Better Workflow
- Keeping Up With The Times
- Boost Your Revenue
The reternX platform has been made exclusively for the Balikbayan Box industry to simplify processes and provide convenience to customers.
Visit our website to learn more.